Privacy and cookie policy
At Pinnacle Joinery, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services. By using our website, you agree to the terms outlined in this policy. We are dedicated to maintaining the highest standards of data protection in compliance with applicable laws and regulations.
Privacy
Effective Date: 23 June 2008
At Pinnacle Joinery, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, store, and protect any information you provide when using our website, pinnacle-joinery.co.uk, and interacting with our services. We are dedicated to complying with applicable data protection laws and ensuring transparency in how we handle your information.
1. Information we collect
We collect various types of information depending on your interaction with our website and services, including:
- Personal identification information: Name, email address, phone number, and other contact details that you provide when submitting a form, requesting a quote, or contacting us
- Technical data: Information about how you interact with our website, including your IP address, browser type, device information, and browsing behaviour through the use of cookies or similar tracking technologies
- Communication data: Records of your correspondence with us via email, contact forms, or other means
2. How we use your information
The personal data we collect is used to:
- Respond to your inquiries and provide the services or information you request
- Improve our website and customer service experience
- Process quotes, project requests, or other communications
- Send marketing communications related to our services (if you have opted in to receive them)
- Ensure compliance with legal obligations and protect our website from unauthorized access or misuse
3. Cookies and tracking technologies
Our website uses cookies to enhance user experience and analyse site traffic. Cookies are small files stored on your device that help us understand how users interact with our website and enable certain features. You can control cookie settings through your browser or device preferences, though disabling cookies may affect some functionality of the site.
4. Sharing of your information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:
- Service providers: Third-party partners who assist in operating our website, conducting our business, or servicing your requests, provided they agree to keep your data confidential
- Legal requirements: In situations where we are required by law to disclose information, such as complying with a court order or legal obligation
5. Data security
We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to protect your data from unauthorized access, alteration, or disclosure. However, please be aware that no method of online transmission is completely secure, and we cannot guarantee absolute security.
6. Your data protection rights
You have the right to:
- Access, update, or delete your personal data
- Request that we restrict the processing of your data
- Opt-out of receiving marketing communications
- Withdraw your consent where consent has been given
- Request a copy of the information we hold about you in a commonly used electronic format
If you wish to exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
7. Third-party links
Our website may contain links to third-party websites or services. Once you click on these links and leave our website, we no longer have control over how your data is handled. We recommend reviewing the privacy policies of these third-party sites before providing any personal information.
8. Changes to this privacy policy
Pinnacle Joinery reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy regularly to stay informed of any updates.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at:
Pinnacle Joinery
Email: info@pinnacle-carpentry.co.uk
Phone: 01895 439 458
Address: Unit 12, Orbital Industrial Estate, Horton Road, West Drayton, Middlesex, UB7 8JL